Service Policy

Service Policy

This general service policy explains how the store handles product, order, delivery, and after-sales questions. The store's available contact route and published order policies provide the details for each request.

Customer Support

Use the available contact route and include the order number when the request concerns an order. Provide only the information needed to investigate the issue.

Changes and Cancellations

Requests to change or cancel an order depend on its processing and dispatch status. Contact the store as soon as possible so the available options can be checked.

Problems with an Order

If an item is damaged, faulty, incorrect, or missing, describe the issue and provide the order details. The store will review the request under the applicable policy and consumer rights.